THE WORLD OF ENDLESS EXPERIENCES

VIVATICKET OFFERS A PACKAGE OF INTEGRATED SYSTEMS AND SERVICES
WHICH ARE ESSENTIAL FOR THE MANAGEMENT
OF YOUR EVENTS AND VENUES

company OVERVIEW

Markets

Leisure

Theme and Water parks, Zoos, Aquariums, Observatories, etc.

Culture

Museums, Historical Palaces, Art Exhibition, etc.

Opera and theatre

Lyric, Drama, Musicals, Operas, Ballet, etc.

Sport

F1, Soccer, Basketball, Tennis, Golf, Horse Racing, etc.

Tradeshow

Expos, Exhibition Centers, B2B Events, Fairs, Congresses, etc.

Transport

Marine, Railways, City cards, GPS based checkout, Barriers, etc

Live entertainment

Concerts, Live Events, Live Music, Festival, Circus, etc.

Services

TICKETING system

A powerful system to manage all your sales, marketing and customers engagement, fully developed in-house.

ACCESS CONTROL

Guarantee your venues’ and events’ safety and security and simply monitor and regulate time and visitors flow

VENUE MANAGEMENT

Manage the full customer experience, from the registration to the post-event survey. All in one system.

TICKET DISTRIBUTION

BOOST YOUR SALES ON VIVATICKET.COM

Further info

worldwide development

structure

Track records

Group financial

Group revenues

worldwide development

20 OFFices

Headquarters in Bologna and bases in Abu Dhabi, Barcelona, Brisbane, Buenos Aires, Dubai, Foggia, London, Lugo, Mexico City, Madrid, Milan, Orlando, Paris, Poitiers, Rho, Rimini, Rome, Singapore and Sydney.

INSTALLATIONS IN 52 COUNTRIES

Group HQ
Group branch
Active client

Canada

Usa

Mexico

Jamaica

Dominican

Republic

Guadalupe

Brazil

Argentina

Scotland

England

Wales

Ireland

France

Netherlands

Germany

Luxembourg

Switzerland

Belgium

Portugal

Spain

Italy

Norway

Finland

Sweden

Denmark

Iceland

Bulgaria

Romania

Albania

Malta

Turkey

Morocco

Senegal

Equatorial

Guinea

Ivory Coast

Tunisia

Cyprus

Egypt

Saudi

Arabia

Kuwait

Israel

United Arab Emirates

Jordan

Oman

Bahrain

China

Hong Kong

Japan

Singapore

Malaysia

Australia

New Caledonia

Group HQ
Group branch
Active client

850mln

EVENTS PER YEAR

3.500

installations

494

employees worldwide

203

operations team members

179

r&d - it team members

97%

client retention

structure

Track records

Best Union Company S.p.A. was created from the merger of a company specialized in event management and ticketing with a software house. It is September 23rd.

1999

Jumpy, a Fininvest Group company, acquires 20% of Best Union through a capital increase operation.

2000

Pavarotti International, owned by Maestro Luciano Pavarotti, acquires 20% of the shares; Giorgio Seragnoli’s King S.p.A. acquires 15% of the share capital.

2005

Best Union is the only company in its sector to list on the Italian Stock Exchange. During the same year acquires Team2015, company active in the management of reception services for exhibitors and visitors.

2008

OmniTicketGroup, leading international company in access control and ticket distribution for the leisure, entertainment and culture markets, is fully acquired.

2009

Best Union acquires Ticketweb.it, active in the promotion, sales and booking of tickets. In the same year acquires Amit, a company operating in the ticketing and management of automated box offices.

2010

Best Union acquires Teleart, a company specialized in visitor experience and art exhibitions. It also acquires Charta, event management leading company.

2011

Best Union acquires Enta Ticketing Solution, a Londonbased company operating in the ticketing sector, with an important customer base in the theatre industry.

2013

Best Union acquires IREC, a company specialized in ticketing technologies and access control for the cultural and entertainment industries.

2014

Best Union acquires Enta Australasia, leading company in ticketing and CRM solutions. It also acquires the ticketing business unit of Zucchetti Regulus.

2016

In July, Best Union acquires 100% of Bookingshow Ticketing shares, a company based in Foggia, Italy, operating on the Italian market in the field of online and retail ticketing.

2017

In June 2018, Best Union Company S.p.A. is delisted from the Italian Stock Exchange and takes on a new challenge, launching an important rebranding operation involving all the group’s companies: Best Union becomes Vivaticket.

2018

Investcorp and the Vivaticket top management bought 100% of the shares of Vivaticket with the aim to become one of the largest ticketing company in the world.

2019

Venues reopen and live events restart. However, Vivaticket has never stopped: important investments in resources and technology have made the offer more and more in line with the new clients’ needs.

2021

Vivaticket acquires Impronta Soluciones SL, a Spanish ticketing supplier with a scalable ticketing solution for any kind of distribution channel and a powerful payment solution for any sector.

2023

Group financial

FY23 revenues of c. 80m € represent a +22% vs c.65m € last year. Revenues in 2023 include the pro-forma Impronta results. The acquisition of Impronta was performed on October 31st, 2023, strengthening the presence of Vivaticket Group in Spain. The pro-forma FY23 adjusted EBITDA is c. 14,6m € (18,4%) vs c. 10,4m € in FY22 (16,1%) registering also an increase of the group gross margin. Vivaticket is pursuing its strategy of focusing on customers, technology and specific corporate projects to continue to increase its market share in 2024.

*it includes the full year pro-forma Impronta Group Revenues
source: internal processing January 2024

Group revenues

source: internal processing January 2024

22% Sport
15% Culture
13% Leisure
13% Theatres
12% Live Entartainment
12% Fairs
12% Other
5% Entartainment
2% Transport

References

Culture

SOME OUT OF THE MOST RECOGNIZABLE  MUSEUMS AND HISTORICAL VENUES IN THE WORLD

  • ARC DE TRIONPHE - Paris
  • ARMANI SILOS - Milan
  • AUSTRALIAN NATIONAL MARITIME MUSEUM - Sydney
  • CHAUTAUQUA INSTITUTION - New York
  • DA VINCI’S LAST SUPPE - Milan
  • DUBAI MUSEUM - Paris
  • FERRARI MUSEUMS - Maranello
  • HISTORIC ROYAL PALACES - London
  • LA BIENNALE - Venice
  • LOUIS VUITTON FONDATION - Paris
  • MERCEDES BENZ FOUNDATION - Stuttgart
  • MUSÉE D’ORSAY - Paris
  • MUSÉE DU LOUVRE - Paris
  • MUSÈE DU QUAI BRANLY - Paris
  • MUSEO NAZIONALE SCIENZA E TECNOLOGIA - Milan
  • MUSEI CIVICI MILANO -
  • MUSEI CIVICI ROMA -
  • MUSEI CIVICI NAPOLI -
  • MUSEI CIVICI VENEZIA -
  • NOTRE DAME - Paris
  • QASR AL WATAN - Abu Dhabi
  • ROYAL ONTARIO MUSEUM - Ontario
  • SCUDERIE DEL QUIRINALE - Rome
  • SIENA CULTURAL DISTRICT - Siena
  • VICTORIA MUSEUMS - Melbourne
Tradeshow & expo

THE MOST IMPORTANT ITALIAN TRADE CENTERS (FULL VENUE MANAGEMENT)

BARI, BOLOGNA, BOLZANO, CARRARA, FIRENZE, FORLI, GENOA, MILAN, MODENA, PADOVA, RIMINI, ROME, TURIN, UDINE, VERONA,

SOME OF THE MOST IMPORTANT TRADESHOW EVENTS

  • BOAT SHOW (INFORMA) - Miami
  • CHILDREN BOOK FAIR - Bologna
  • COSMOPROF WORLDWIDE - Bologna
  • ECOMONDO - Bologna
  • FIERACAVALLI - Verona
  • MARMOMACC - Verona
  • RIMINI WELLNESS - Rimini
  • SALONE DEL GUSTO - Turin
  • SALONE DEL LIBRO - Turin
  • SIGEP - Rimini
Transport

RIDES, PANORAMIC VIEWS, CRUISES AND MUCH MORE

  • BATEAUX MOUCHES - Paris
  • THE PALM MONORAIL - Dubai
  • JEBEL ALI PORT - Dubai
  • RTA MARINE - Dubai
Leisure

FAMOUS AND ICONIC THEME AND WATER PARKS IN OVER 30 COUNTRIES

  • BAHA BAY AT BAHA MAR RESORT - Bahamas
  • BIO PARC, VALENCIA, FUENGIROLA - Gijón
  • CHATAUQUA INSTITUTION - New York
  • COSTA EDUTAINEMENT (12 venues, among which Acquario di Genova - Genoa, Aquafan - Riccione, Bioparco - Rome)
  • DUNN’S RIVER FALLS - Ocho Rios EURODISNEY - Paris GAMUDA LAND - Malaysia HERSCHEND FAMILY (7 venues among which Dollywood – Pigeon Forge and Silver Dollar City – Branson)
  • IMG - WORLDS of ADVENTURE - Dubai
  • JEKYLL ISLAND STATE PARK - Georgia
  • MAJID AL FUTTAIM GROUP - (5 venues among which Ski Dubai, Snow Oman and Snow Abu Dhabi)
  • MERLIN GROUP - (Gardaland - Verona, Sealife – Jesolo)
  • MIRAL GROUP - (7 venues among which Ferrai world, Yas Water World, Warner Bros.World Abu Dhabi e Seaworld Abu Dhabi)
  • OCEAN PARK - Hong Kong
  • PALM SPRINGS TRAMWAY - Palm Springs
  • PARC ASTERIX - (Compagnie des Alpes) - Plailly
  • PARQUES REUNIDOS - (master agreement for 18 venues, including Mirabilandia - Ravenna, Marineland – Antibes and Slagharen - Netherland)
  • SARAYA AQABA WATER PARK - Al Aqaba SETAS DE SEVILLA - Sevilla SINDIBAD - Casablanca SKYDECK CHICAGO - Chicago
  • SKYFLY SOAR AMERICA - Pigeon Forge TENNESSEE AQUARIUM - Chattanooga
  • TOP OF THE ROCK - New York WATERWORLD - Denver
  • ZOOS VICTORIA - Melbourne
Live entertainment

ARENAS, ART EXHIBITIONS, LIVE MUSIC AND EVENTS

  • ABU DHABI ART - Abu Dhabi
  • ADELAIDE FESTIVAL CENTRE - Adelaide
  • ANDREA BOCELLI - Lajatico
  • ETIHAD ARENA - Abu Dhabi
  • GIRA DE ALEJADNRO SANZ - Sevilla
  • GUNS & ROSES - México
  • KISS - México
  • LA BIENNALE - Venice
  • PALACIO EUSKALDUNA - Bilbao
  • PLAZA DE TOROS DE LAS VENTAS - Madrid
  • VIAREGGIO CARNIVAL - Viareggio
Sport

WORLDWIDE TOP TIER SPORT TEAMS AND VENUES

AC MILAN, ACF FIORENTINA, AS ROMA, ATALANTA BC, BOLOGNA FC, CLUB ATLÉTICO DE MADRID, DUBAI RACING CLUB, FC BARCELONA, FC INTER MILAN.
FIGC (Italian National football Federation), FIP (Italian Basketball Federation), GENOA CFCIMOCO VOLLEY, LEGA SERIE A, OLIMPIA MILANO BASKETBALL, PERUGIA VOLLEYSS LAZIO, US PALERMO, VIRTUS BOLOGNA BASKETBALL.

ITALIAN LEAGUES HIGHLIGHTS

  • 15 - SERIE A FOOTBALL TEAMS
  • 35 - SERIE B E C FOOTBALL TEAMS
  • +40 - TEAMS IN MINORS CHAMPIONSHIPS WOMEN FOOTBALL E FUTSAL
  • 35 - LEGA BASKET SERIE A & LNP TEAMS
  • 20 - VOLLEYBALL TEAMS SERIE A (M/F)

GLOBAL EVENTS’ MANAGEMENT

  • ALPINE SKI WORLD CHAMPIONSHIP - Cortina (2021)
  • DUBAI HORSE RACING WORLD CUP - Dubai (2022)
  • EUROPEAN ATHLETICS CHAMPIONSHIP - Roma (2024)
  • FINA WORLD CHAMPIONSHIP - Abu Dhabi (2021)
  • FORMULA 1 ABU DHABI GRAND PRIX - (2013 to 2016; 2020)
  • FORMULA 1 ITALIAN GRAND PRIX (2022) - Monza
  • FORMULA 1 SINGAPORE GRAND PRIX - (2008 to 2018)
  • GOLF OPEN DE VIDANTA -
  • ROYAL ASCOT - (2004 to 2023)
  • RYDER CUP - Roma (2023)
  • UEFA UNDER 21 CHAMPIONSHIP - Italy and San Marino Republic (2019)
  • WORLD DUCATI WEEK - Misano (2000 to 2023) 
Opera and theatre

THE MAIN THEATRES THROUGHOUT THE WORLD

THEATRES

  • ADELAIDE FESTIVAL CENTRE - Adelaide
  • CAPITAL EVENTS AND VENUES BENDIGO (Two theatres) - Bendigo
  • DELFONT MACKINTOSH THEATRES (Eight theatres) - London
  • FESTIVAL THEATRE - Edinburgh
  • MAGGIO MUSICALE FIORENTINO - Florence
  • QUEENSLAND PERFORMING ARTS CENTRE - Brisbane
  • ROYAL HAYMARKET THEATRE - London
  • SYDNEY PHILHARMONIA CHOIRS - Sydney

OPERA HOUSE

  • ADELAIDE FESTIVAL CENTRE - Adelaide
  • CAPITAL EVENTS AND VENUES BENDIGO (Two theatres) - Bendigo
  • DELFONT MACKINTOSH THEATRES (Eight theatres) - London
  • FESTIVAL THEATRE - Edinburgh
  • MAGGIO MUSICALE FIORENTINO - Florence
  • QUEENSLAND PERFORMING ARTS CENTRE - Brisbane
  • ROYAL HAYMARKET THEATRE - London
  • SYDNEY PHILHARMONIA CHOIRS - Sydney

Case studies

CLIENTS GOALS AND AMBITIONS ARE THE DRIVING FORCE BEHIND VIVATICKET’S DEVELOPMENT OF INNOVATIVE TECHNOLOGIES AND KNOW-HOW.

Business solutions

We’ll work closely with you and your partners to provide the ticketing and access control solutions that best meets your needs and those of your clients.

We offer powerful and versatile products that can perfectly adapt to the needs of the largest venues or trade centers, as well as meet the requirements of smaller venues venues or even individual attractions.

OUR TECHNOLOGY

We design and produce all our systems entirely in-house, leveraging years of experience in the leisure, culture, sports and entertainment sectors.

The system can be installed on both local and cloud servers, and offers a complete offline mode, ensuring continuity on both the sales and access control sides in case of connectivity issues. Vivaticket offers client/server solutions or SaaS solutions, according to the client needs.

BtoC Website
BtoB Website
Private Label
Widget
Full Responsive
CMS
3D Map View
Customer Care
Multi Language
Gift Card and Coupon
Point of Sales
Access Control
Food & Beverage
Resource Management
Inventory Management
Queue Management
Retail and Merchandising
Accreditation
Offline Mode
Multi-Venue
Multi-Currency
Subscription Model
CRM
ERP
Active Directory
Single Sign-On
Social Media
BI
Parking
Lockers
Data Analytics
Customer Satisfaction
Bank Settlement
Hotel Room Charge
Photo System
Cash Managers
Courier
Chat Bot
NOL Card
Ticket Printers
Receipt Printers
External Display
Media Readers
Credit Card
Biometrics
Face Recognition
Kiosk
Flying POS
Emirates ID Reader
Passport Reader
Fun Fair Reader
Turnstiles
Handheld Scanners
OUR CUSTOMERS ARE THE TRUE PILLARS OF VIVATICKET SOLUTIONS.

EVERY TICKETING MARKET HAS DIFFERENT REQUIREMENTS, THEY ALL HAVE THEIR OWN TARGET AUDIENCE AND THEIR OWN MARKET OBJECTIVE. THIS REQUIRES STRONG SPECIALIZATION AND THE ABILITY TO ADAPT PERFECTLY TO ITS BUSINESS MODELS. VIVATICKETIS THE ONLY COMPANY IN THE WORLD THAT HAS CHOSEN TO ADDRESS, WITH ITS SOLUTIONS, THE DEMANDS OF ALL MARKETS.

TICKET DISTRIBUTION

EFFECTIVE
UX & UI

RESEARCH PATHS
& MULTIPLE PURCHASES

OPTIMIZED
TEXT SEARCH

CLEAR AND EASY-TO-READ
EVENT PAGES

SPECIAL EDITORIAL CONTENT:
ARTISTS AND VENUES SECTIONS

ONE PAGE
CHECK OUT

MY ACCOUNT WITH PRIVACY AND
PURCHASE MANAGEMENT

MOBILE
RESPONSIVE

A partner always by your side

We differentiate ourselves from our competitors by a personalized approach to the client. We build a solid and lasting relationship with them, not as mere service providers, but as partners who want to contribute to their success.

THIS IS PRECISELY WHY WE OFFER OUR CLIENTS CUSTOMIZED PROMOTION PLANS, WITH THE AIM OF MAXIMIZING THEIR VISIBILITY AND INCREASING THEIR SALES:

  • BANNERS AND ADVERTISING SPACES VIVATICKET.COM
  • DEM AND NEWSLETTERS TO THE VIVATICKET COMMUNITY
  • MARKETING AUTOMATION
  • AFFILIATE AND PARTNERSHIP PROGRAMS
  • PAYMENT RECEIPTS AND PRINT@HOME WITH CUSTOMIZABLE SPACES
  • ORGANIC AND PAID CAMPAIGNS ON SOCIAL NETWORKS (FACEBOOK, INSTAGRAM, LINKEDIN)
  • DEDICATED GOOGLE ADS AND RETARGETING CAMPAIGNS
  • LED STADIUMS/AREAS WITH PASSAGES ON THE LEDS ON THE SIDELINES OF THE HOME GAMES OF OUR PARTNER SOCCER TEAMS OF SERIE A AND B AND IN BASKETBALL AND VOLLEYBALL ARENAS
  • ADV IN ALL THE SHOPS OF THE VIVATICKET NETWORK
  • GROUP OFFICE PUSH ACTIVITIES
Widespread distribution of Vivaticket points of sale throughout Italy

1500 Vivaticket points of sale

600 Partners’ points of sale

Managed fully in-house by vivaticket staff to handle

special requests and offer customized experiences for:

GROUPS

ASSOCIATIONS

COMPANIES

B2B PORTAL

We offer you a secure B2B web portal that, following the same sales flow of the B2C channel, allows B2B clientss to buy and manage tickets in real time and to have full control of their network of outlets, tour operators, hotels, partners and authorized distributors, increasing yours revenues and ticket distribution.

OTA INTEGRATIONS

Thanks to its 20 years experience, Vivaticket has been able to maximise its distribution capacity, integrating large-scale retail companies, travel agencies, both online and traditional, as well as city networks and specialised web portals