VENUE MANAGEMENT
Unlock the potential of and endless experience.
From the creation of the first RFID wristband for cashless payments in 2012, to the first NFC ticket in 2015, improving the user experience has always been the focus of Vivaticket’s technological evolution.
This effort has led to the evolution of our ticketing systems into true venue management systems, capable of following the customer through his entire journey. From the decision making and registration phase, including via distributors or OTAs, to conversion, and then managing the entire user experience: parking, access control, retail, restaurants, additional services, family entertainment, events.
All this is possible using the ticket as the only medium to access the multiplicity of offers, in the form preferred by the customer: paper ticket, e-wallet, wristband, hotel key, or, why not, even a simple glance in the camera.
F&B and retail
The Food & Beverage and Merchandising Management modules are seamlessly integrated in our system, providing the opportunity to access products through all sales channels for tickets and with a free combination with all other services, even without dedicated steps in the sales flow. This complete integration is the key to maximizing the performance of cross-selling policies, both via the web and on-site.
Resource management
With this module you can handle any kind of “resource”: from areas with limited capacity, such as conference rooms or shuttles; staff, such as tour guides or interpreters; down to individual tools, such as chairs, projectors, audio guides. All these resources can be linked together through configurable and filterable attributes, which enable not only assignments according to simple availability, but also in compliance with the requirements, necessary skills, minimum skills, knowledge of languages, distance and consequently the time required to make them available, etc.
Hospitality
The system can natively manage the issuance of passes, online registrations and back office validations and it offers perfect security matching user profiles with the biometrics, including automatic checks at access control point.
Additional services: lockers
Easily manage additional services, selling them together with the entrance tickets. People can access or pay these additional services directly with their ticket.
Queue management
The system integrates different queue management systems in order to help the customer better plan their visit, minimising waiting times and enjoying a more pleasant and rewarding experience. The different queue management systems are an integral part of Vivaticket solution and can be accessed via the web, at automated teller machines, at local checkouts or via flying POS.
